Shipping policy
THANK YOU FOR SHOPPING WITH OUR SMALL BUSINESS!
Once an order has been placed it cannot be modified or canceled. Processing for all orders will take at least 5-7 business days
(excluding Friday, Saturdays, Sundays, and Holidays).
*Please note if we are vending for an event this will delay your ship date. All orders will ship in the order in which they were placed.
Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24 - 48 hours for updates to be reflected.
Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Please know we are working incredibly hard to fulfill your orders and are striving to provide exceptional customer service.
Issues with Delivery
Once an item has been marked as "Delivered" by a shipping partner and you have not received your package, you must file a claim with the respective shipping partner via the following:
USPS: File a Claim | USPS
FedEx: File a Claim | FedEx
Down South Royalty LLC is not responsible for porch piracy or shipping partner negligence.